5 Jobs in Palatine, IL
Ashland Container is Hiring a Customer Service Position Near Palatine, IL
Position Overview:
We are seeking a Customer Service Representative who is passionate about providing exceptional customer service and is eager to support our clients through their packaging solution journey. As the frontline of our company, you will play a crucial role in ensuring our mission is met with every customer interaction.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Provide product information, pricing, and lead times to customers.
- Process orders, forms, applications, and requests efficiently.
- Work closely with other departments to ensure customer orders are fulfilled accurately and on time.
- Handle and resolve customer complaints or escalate as needed.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process.
- Stay informed about new products, services, and industry trends.
Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Prior experience with QuickBooks Desktop is a significant plus.
- Previous experience in the packaging industry is highly advantageous.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma; higher education degree a plus.
Why Join Ashland Container?:
- Be part of a company that values integrity, innovation, and customer satisfaction.
- Work in an environment that encourages personal growth and team collaboration.
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
Job Type: Full-time
Pay: $19.64 - $23.65 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Palatine, IL 60067: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$38k-48k (estimate)
02/22/2024
08/31/2024
The job skills required for Customer Service Position include Customer Service, Customer Support, Presentation, Customer Interaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Position. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Position. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Position positions, which can be used as a reference in future career path planning. As a Customer Service Position, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Position. You can explore the career advancement for a Customer Service Position below and select your interested title to get hiring information.
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